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Require a protected feedback channel from the field to the manufacturer on every fielded system.
THE CHALLENGE
A result or a fault found in the field reaches the people who can learn from it months later, filtered, summarised by someone who was not there, or never. Classification, reporting chains and unclear data rights are each a reason not to pass the lesson on. Nobody is measured on how fast the lesson travels.
PROPOSED ACTION
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RESPONSIBLE STAKEHOLDERS
National ministries of defence
TIMELINE
100 days
TARGET
Feedback reaches the authorised manufacturer within 14 days; at least 4 validated product iterations per selected system per year; every security incident tracked to closure.
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